Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of CoPilotSMB's AI-powered customer service automation platform and related services (the “Services”). By using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Services.

2. Service Description

CoPilotSMB provides AI-powered customer service automation solutions, including:

• AI agents for handling customer inquiries 24/7
• Voice call and SMS automation
• Job contract generation and management
• Integration with business platforms including Thumbtack
• Customer relationship management tools

3. API Integration and Data Handling

3.1 Thumbtack Partner API Compliance

When using our Services in connection with Thumbtack's Partner API, you agree to comply with Thumbtack's API Terms of Use, available at https://developers.thumbtack.com/docs/terms.

3.2 API Data Processing

Any data transmitted through our Services in connection with Thumbtack or other business partners (“API Data”) is subject to applicable privacy laws and our Privacy Policy. We process such data solely to provide services to you and will comply with all applicable privacy regulations.

3.3 Data Retention and Destruction

We will destroy all API Data promptly (but in any case within 5 business days) if you cease using our Services or upon reasonable request, except as required by applicable law. This ensures compliance with Thumbtack's partner API requirements.

4. Service Professional Relationships

4.1 Acting as Agent

When accessing APIs and API Data on behalf of Thumbtack service professionals, we act solely as an agent of such service professionals. Nothing in these Terms alters the relationship between Thumbtack and any service professional.

4.2 Data Ownership

We do not claim ownership of any data transmitted through our Services. All data remains the property of the respective service professionals and their customers, subject to applicable privacy laws.

5. User Responsibilities

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use the Services in compliance with applicable laws
• Respect intellectual property rights
• Not engage in fraudulent or abusive activities
• Comply with Thumbtack's terms when using their services

6. Prohibited Uses

You may not use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Services
• Use the Services for any illegal or unauthorized purpose

7. Intellectual Property

Our Services, including all content, features, and functionality, are owned by CoPilotSMB and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit through our Services, but grant us a license to use such content to provide our Services.

8. Payment Terms

Our Services are provided on a subscription basis. You agree to pay all fees associated with your chosen plan.

• Fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• We may change our pricing with 30 days' notice
• Failure to pay may result in service suspension

9. Service Availability and Support

We strive to provide reliable Services but cannot guarantee uninterrupted availability. We may perform maintenance or updates that temporarily affect service availability.

Technical support is available during business hours, and we will use commercially reasonable efforts to resolve any issues promptly.

10. Indemnification

You agree to indemnify, defend, and hold harmless CoPilotSMB, its directors, employees, representatives, officers, and agents from and against any and all liability arising out of or in connection with:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws
• Your negligence, misconduct, or fraud

This indemnification includes all damages, losses, claims, costs, and expenses (including reasonable attorneys' fees).

11. Limitation of Liability

To the maximum extent permitted by law, CoPilotSMB shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or system failures
• Any damages arising from your use of third-party services

Our total liability shall not exceed the amount you paid for our Services in the 12 months preceding the claim.

12. Termination

Either party may terminate these Terms at any time with written notice. Upon termination:

• Your access to our Services will cease
• We will destroy your data within 5 business days
• You will remain liable for any outstanding payments
• Certain provisions will survive termination

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

You waive any right to participate in class action lawsuits or class-wide arbitration.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our Services constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms, please contact us at: